Customer Testimonials
Michael in the service department is good.So nice professional and knowledgeable.I bought a new set of tires and I am driving to New Orleans right now.Really good customer service.
The service technician was quick to discover the problem with my Auto-sensing wipers. A part was ordered and installed within 24 hours. My experience with the Service Department was fast, efficient, professional, and courteous.
I did my car shopping for my Subaru Outback Wilderness model mostly via email and texting. They were very responsive and answered all my questions in a timely manner. Howard Marfell our sales person was very professional and easy to work with. No sales pressure because he knew exactly what I was looking for. Jessica Kent our finance manager was very knowledgeable and pleasant to work with also. Although she kept pushing their extra warranty to me which I felt awkward about.
I felt genuinely welcomed by everyone at the dealership, it felt like I was buying a car from my family honesty. I would 100% recommend people to this dealership & team to others.
Very organized, very professional, on time service. Everything was explained before and after the service.
They did a great job. I was kept informed about the work they were doing on my vehicle.
Jacob Harris was very patient and attentive to the the right vehicle for me. The paperwork took a lot longer than I expected, but I guess that is the system. This is my second vehicle from this dealership.
Lakeland handled all the paperwork for an out of town purchaser including tag transfer and title. Financing was with my bank and the paperwork was signed so quick and easy. I love The service provided by Lakeland! Thank you so much!
Everything went really great our service advisor was friendly knowledgeable and just outstanding the service was fantastic and the donuts were very good thank you
Went for first oil change and tire rotation on my 2025 Forester. Work completed by the promised time and car retuned washed. Friendly helpful employees.
Mike and his team did a great job for us. On time, accurate and very accommodating
The buying experience was excellent l was treated like family especially the sales people like Matthew and the finance manager miss Jessica Kent . Thanks
Everyone was very polite and informative as to what my car needed above and beyond the regular servicing.
This is a very good dealership and I chose to buy my 3rd Subaru here because of the convenience of being local and always getting good customer service.
Was able to get a next day appointment for a warranty item and other maintenance. Pleasantly surprised to be offered a loaner vehicle. Service was completed as promised later that afternoon. Very well done! Thanks
Derryl Jones was the best! He made the purchase of our son’s car seemless!
I always has great service at this dealership. My service adviser is knowledgeable and contacts me if my car needs a service I wasn't aware I needed.
Matt Sotomayor was great. We knew what we wanted and he never tried to upsell us or talk us into something else. Also, he was very attentive to us while we waited for the financing to be completed. Additionally we had the financing all set up at our credit union and it was never a hard sell to us their financing. And when it came to the add on warranties, they never tried to hard sell us. If I said yes or no, he just said okay. I like the way they work with customers. It was a great experience ... Read More DealerRater - Apr 16, 2025
It was wonderful working with Fred Sanders, as seniors he was patient, informative, and concerned about our understanding of all the new technology. Fred went the extra mile to make our experience seamless. Jessica in Finance also made our experience easy. Subaru Lakeland was very friendly and welcoming.
It was wonderful working with Derryl Jones. As a first time buyer for getting a car. He was very patient with me and with working within my budget. He was awesome with not changing the pricing of the car or payment plan, that we agreed on. Also, really liked how he had your best interest in getting a better deal for you as a customer.
Very good experience with this dealership. The team went above and beyond to make sure our purchase was seamless
I brought my Subaru Outback in for it's one year maintenance. Staff was efficient, friendly and professional. Quality work and help.
From start to finish the purchase of my 2025 Cadillac XT4 couldn’t have been easier or more pleasant! Jacob Harris, sales, was no pressure, exhibiting patience with all of my questions and requests. Jessica, finance, demonstrated that same patience. Both Jacob and Jessica were professional, yet personable - I never saw either without a friendly smile! I would definitely recommend them and the dealership to anyone looking to make a new car purchase. Thank you both!
Great prices….efficient….polite….loaner car available….kept up to date as work progressed on my car
Mike and my Subaru dealer always do an excellent job. I will continue to bring my Subaru to Mike for service.
This is my second purchase from this dealer. Idethe was awesome both times. She is the best
I bought a 2025 Subaru Outback from Fred Sanders. He was great, pleasant, not pushy. He patiently answered all my questions. He did a great job at explaining the new features not on my old Subaru Outback. He took me to the finance dept, service department & collision center. He also helped my husband with the Insurance. Everyone cordial and professional. Thank you, Fred Sanders,.
I have used the service department of this dealership several times in past years and have not had any issues (with the employees or the service performed) which is why I keep coming back. The service personnel are knowledgeable, friendly, and professional.
Service department did a good job. I was satisfied and only a bit irritated by the fact that they tried to sell me more than I requested I understand or in business to make a profit, but don’t try and sell me stuff. I really don’t need.
Nice staff. Not pushy at all. Knowledgeable. Worked quickly for as busy as they were. Will definitely be going back.
I posted a review already , service was very good , Bobby my service rep was excellent
I received Excellent service from Victor Berrios & David? the Finance gentleman. I really enjoyed Victor's great personality & knowledge of my Buick. I also thought very highly of the finance gentleman, we are of the same generation, he was very kind & knowledgeable. Both gentleman are great representatives for your Buick dealership. I saw a former LHS football player my son's played football with, working in your service department, as a mechanic, this young man, Andy Cruz, is an Awesome person & hard working as well. You're lucky to have him working for you.
Customer service was very pleasant, very nice and polite this time, car was very when returned
Marcos and all of the attendants were efficient, professional and friendly at a well maintained and decorated modern facility.
Great service, waiting on me to arrive, quick, precise, super friendly, they Kept me informed throughout the service.
Great time with Mike and Austin thank you love my car ok that’s it
i had a wonderful experience with this dealership, my sales professional was amazing Matt and also Steven finance manager were very knowledgeable and my overall visit exceeded my expectations . thank i will send everyone there
Only issue was I was under the impression I was entitled to free oil changes as long as I owned the vehicle ... not reflected on the invoice, was in a hurry couldn't stop to ask for clarification. Maybe next time.
Service writer is always very nice. I love they have coffee available in the waiting room.
Amazing dealership and service. Very helpful understanding and able to get us just what we wanted.
This was a follow-up service to a previous service that did not resolve the issue. Service Adviser Marcos Ortega wrote up the service order, provided a loaner vehicle, and called me as soon as the car was complete and ready for pickup.
The only issue was the length of time it took for the write-up at drop-off and closure at pick-up. You may want to allow for flexibility of another person to step in and assist the Service Writer that was already a bit overwhelmed with a customer.
Overall, my experience with your Service Department has always been positive.
Thank ... Read More DealerRater - Mar 15, 2025
Had new car first serviced. Service rep was very helpful and got things taken care of quickly. Informed me and showed me cabin filter was dirty and need to be changed. Overall very good customer service.
Friendly and great communication. I recommend Subaru to all of my friends and family. Awesome!
Fred was very patient and answered all of our questions. Made our experience a lot less stressful than I was anticipating. Would definitely recommend him if you are searching for a car.
I think prices are quite high and my costs are more than necessary. I would appreciate having a routine service at a more nominal fee.
Vehicle advertised online was there when we arrived. We were greeted promptly and got down to business. After the test drive we sat down to crunch numbers and within no time agreed on a fair price. Overall experience was great and will do business with this dealer again.
New people & it took 2hours & 45 minutes. Car came back sopping wet & I asked if they could dry it. They did. I noticed that my drivers door was still filthy. I drive all the way from Winter Haven. I had an oil change & tires rotated. I thought $122 was a little high. Not happy with my experience this time.
Polite, good service, waiting area has snacks, clean bathrooms, great customer service, fast, on time.
Marcos was friendly and professional. However, the suggestions I received did not seem to be out of necessity.
Is this for service or sales? For mechanical service and body shop it is excellent. Billie Marchand in particular; always on top and in charge..
Fantastic Service! I would recommend Randall and this Dealership to anyone looking for a great car and great service.
Easy transaction, accommodating, and smooth process. Will be buying from this dealership again. Idetthe and Steve werr great salesperson.
I dealt with Michael in service and he was great. He kept me up to date on the repair and was very customer friendly. I'll look forward to reaching out to Michael on our next visit for maintenance.
Normally would have given more stars but something has changed. I had a scheduled appointment for routine maintenance to change oil and filter, took 2.5hrs !! Usually its 1hr or so. Andrew in sales dept is great, my rating is only for the service department.
Sure! Here’s a positive review you can use or modify: I had an amazing experience working with Jake Harris when buying my daughter’s first car. From start to finish, Jake was professional, patient, and incredibly helpful. He took the time to understand our needs and budget, making the entire process smooth and stress-free. I highly recommend Jake to anyone looking for a great car-buying experience. Thanks again, Jake!
Kevin in parts was most helpful getting info on parts [or lack of parts] for my 2006 XLR. Service Dept. Associate Marcos was also most helpful with an inspection of my Liftgate problems.
The service representative was very patient and informative about my service needs. He also keep me in the loop about what other services I was needed to have done.
Great team at this dealership, from the service center to the sales office, great customer service in all aspects.
Service department is so helpful, punctual, and really appreciate the complementary loaner. I will definitely use them for the next service.
Great experience at Subaru Lakeland. Wonderful people Idetthe Patino and Will Kuhlman. Very honest and attentive. Great service! Not our first time with this dealership and not the last. We will come back.
Brought car in on a Monday due to oil leaking. After 1.5 hours, told they'd have to order part & it would be ready the next day. Gave me a loaner. Finally got my car back on Friday. There needed to be better communication from service dept.
More assistance from a qualified person to set up the electronics in a newly purchased be used or new. it’s been 12 years since I purchased a vehicle. You can imagine the change in technology in that time. Still trying to figure some of the stuff out.
Great service personnel. Thank you for prompt and courteous service. Comfortable waiting area with snacks provided.
Went in for an oil change and tire rotation i was told 1 1/2 hour ended up been the next day to pick up my vehicle and on top the tires was not rotated very disappointed on this service
Thank you for the great service !! We would strongly recommend to go and see Austin Coleman for all your service needs.
Fairly Expensive, but got the job done when others couldn't. Car is running great now.
I had a real Great service! Not much more to say. Too many words needed!
Kieth Was very professional, responsive, and knowledgeable about the vehicle I purchased. From the inquiry to delivery it took less than 5 days, which was very efficient. As someone who buys 10+ vehicles per year, this was the type of experience that makes me come back to a dealership.
The best service department I have ever dealt with.T.J. was more than helpful taking time to explain & answer questions for us.Tony our advisor was also very courteous in setting up our appointment & advising us.This is our first subaru but we would definitely buy again.
Darrell in sales knows the product. Great to work with. Steve in finance was very helpful. General mgr John was very pleasant.
Darrell pin sales was great. John mgr nice to deal with. Steve in finance was very good in explaining the paper work.
I made an 8:15 appointment to get my first checkout on my SOLTERRA. Micheal was my service advisor and was knowledgeable of what service I needed and was very helpful in getting it done quickly because I had a doctor’s later in the morning.
I took a ride with a mechanic to see if he could discern where the noise was coming from when I drive over a speed bump. After hearing the sound the mechanic put my XT-4 on a hoist but found no issues. I’m concerned that this might develop into something in the future.
Excellent service in a reasonable time frame. Always friendly and courteous. Very good experience each time.
Truthful, upfront quality service. I recommend to everyone at work. Best place to buy and service your car
Dealership was kind and courteous. They were very professional. Made me feel very comfortable. I gave them a thumps up
The service dept to sales and finance dept was excellent. I would highly recommend this dealership
Great dealership! The service center gets your vehicle in and out in a timely manner. I would highly recommend this dealership!
Easy, comfortable waiting area, curtious & friendly service advisor LOF @ n/c due to new purchased car warranty. Car was invluded
In purchased my Outback Onyx at Lakeland Subaru in 2024. The Service Department continues to provide professional care for my vehicle. Shout out to Tony in service. He listened to my concerns. The waiting room is very comfortable. Plent of snacks and beverages. Well worth the two and half hour drive.
Friendly service personnel, a clean waiting lounge and reasonable wait time. Internet service was also provided.
We had a great experience from the moment we walked in the doors of the dealership.
Were unable to diagnose the problem but offered reasonable explanation on what to do if problem resurfaces.
I was impressed because they stood by the word of someone I spoke to on Thursday. I did not have an appointment but they took me as I was told because my issue was related to my battery.
Excellent work. They do a good job keeping my car running and in good shape.
Amazing service and last minute appointment. Had tire in stock and took care of it in a timely manner despite being fully booked with appointments.
Employees are nice, they speak to you as soon as you walk in, ask how they can help you.
Polite, prompt, and the work was excellent. I was very happy with the visit. Everything went smoothly and the work was top notch.
They provided good service. I liked that they washed the car for me. One of the check-in men helped me with my phone too.
The service center was very helpful and accommodating. I came in for an oil change and learned that I had two nails in one tire. Also the tires were getting low on tread. It was very good experience overall.
Poor. Too much turnover in service advisers-service manager. Same issues with vehicle for over a year. No consistency of service. Waited 6 months for a part. Car returned to me the last two visits with the inside dirty. This last time there were extra dirty mats in the back seat floor board-not mine. Service advisor’s response was to offer to detail it and have me wait. They called me late on a Tuesday to tell me the car was ready but my drive is at least 30 minutes across town in rush hour traffic. I brought the loaner vehicle back around 11:30 ... Read More DealerRater - Jan 10, 2025
The Sales staff made leasing my new Buick a wonderful experience. They were very courteous and professional !!
Our car buying experience was one of the best we have ever had. Our salesman had done his research and knew all the features of the cars. He listened to our needs and showed us the car that fit our needs—a 2025 Buick Enclave. Derryl made sure that I understood all of the cars features and after purchasing the car, walked me through the Onstar welcome call and paired my phone to the car. He didn’t let us leave unless all of our questions had been answered. Everyone at the dealership was kind and they didn’t play games ... Read More DealerRater - Jan 4, 2025
Courteous and friendly staff. Salesperson Jacob was very knowlegeable and made the buying experience memorable!
Very nice and nice place to sit and wait for your work to be done fast and efficient thanks
Service was done in a timely manner. Service adviser kept me up to date on what was happening .
Best experience ever, no pressure sales, they listen to your needs and a very fair trade for your vehicle, enjoying my new ride SUBARU Ascent.
Overall Randall the experience with Randall went easy and smooth. Have to say best car buying experience I have had. Thank you Randall!
Mike Brimlow is a true professional. He was courteous and knowledgeable. He always treats us very well when we go for service.
After getting my oil changed, Lakeland Cadillac found a few items that needed to be fix. I scheduled the appointment, they gave me a rental because the work was going to take the whole day. My car was fixed and ready for pick up at 9am. And the final bill was less than anticipated. I’ve never had a bad experience in the 5years I have been coming to this dealership.