Customer Testimonials
We were very pleased with the sales team (Darryl Jones) , and the finance department (Troy and Jessica) that made this transaction a very smooth and pleasurable experience. We would recommend Buick Lakeland to anyone seeking a new or used vehicle.
This dealership never disappoints me and it's become my favorite dealership to go to. Everyone is so friendly and courteous and always trying to help the car ownership experience to be the best it can. Some standouts are Billy in Service and Jessica in Sales. In this world were customer service seems to be disappearing here customer service is still a big priority. Somehow they always get me into an appointment and get me back on the road in really fast time that accommodate my schedule. I can't say enough good things about this dealership.
Very nice, no pressure to buy!!
Excellent service! Warm greeting, the advisors were helpful and the Technician was very thorough and even found things I was not aware of that needed attention. I plan on doing all of them in the very near future, and this is the place I will get all of my service needs taken care of. The prices were very reasonable, the waiting area was warm on that cold day with hot coffee and snacks available. They also had free wi-fi! The check out was quick and the ladies were very nice, the whole experience was really great! Thank you Buick of ...
My service advisor (Billie Marshand) was terrific, always pleasant to work with. Billie always provides me with accurate estimates prior to having work done. I get a detailed explanation of work needed and suggestions for which items require priority attention. My most recent visit, I was offered a loaner car and accepted. That was a very nice experience.
Nice service advisor!
I was very happy with the entire visit at Lakeland Buick from scheduling an appointment to getting my car fixed everyone went above and beyond to make sure everything was okay
Hard working Good people work there
Excellent work quality, friendly staff, welcoming waiting area, clean facility and excellent value for the work completed! Thank you Buick of Lakeland!
Very professional!
Made the appointment this morning and got in today! Quick turnaround, no pushy selling if parts and services like I experience at my usual dealership/service department. Thanks!!
Cheryl was very friendly and efficient. The mechanic (Nick?) did a road test to diagnose the problem. He diagnosed it right away and got the job done quickly. The car was washed and ready to pick up in a few hours. Great service!
Amazing service everything was priced a completed as promised would recommend to any Buick owner !
Excellent service! We’re from out of state and after driving here, needed an oil change. I found the nearest Buick dealer for servicing. I thought I had made an appointment online, only to find it didn’t go through. We arrived and they got us in anyway! So friendly and helpful! And my car was washed up too 😁😁😁 Thank you so much. We’re VERY SATISFIED customers!
Speedy efficient vehicle service.
Right from the beginning Adam treated us well. He wanted to know what we were looking for and tried to meet our needs in a car. There were no tricks or unexpected expenses. Everything was upfront and we knew exactly what was happening every step of the way. Our car is beautiful and we love it so much. The sales manager, Clark, was kind and helpful too. It was a great experience from start to finish!
The vehicle was washed as part of the service, but the passengers side of the windshield was not wiped clean and also the passengers side front seat area was not vacuumed. Cheryl our service advisor did a wonderful job and could not be more helpful.
ALL IN CONTACT WITH WERE KNOWLEDGEABLE AND POLITE......HELPFUL...
Prompt service, was given a nice loaner vehicle during service. Vehicle was washed and vacuumed. Thank you. Excellent customer service
Service department is going to spoil me!! Hoping for shuttle transport up the road & since there is no shuttle on Saturdays, they let me use a loaner car! Thanks for another great experience!
Very surprisingly, great
We’ve purchased many cars over the years and this time was the most enjoyable process. Jessica was fantastic and the whole process was smooth and not pushy. Everyone from the guys that detail the cars to the manager of the dealership were friendly and top-notch. We love our new Buick and our buying experience.
This dealership has taken the cake on best experience I have ever had. We worked with Dan Haughey as our salesman and it was a virtually pain free process. We couldn’t be happier with the car we bought and will be recommending then mom to anyone we know who needs a new car!
Great experience. I would definitely return
Jessica is the BEST. She was knowledgeable and professional!
I had an accident last month. When the appraiser came, he suggested a few shops. I chose this one. Rick McMillan and his team went above and beyond when my car was there. Everyone was extremely polite and helpful. I highly recommend this shop, but only if you are looking for excellence. Thanks again Rick McMillan and team. You all rock!!
Jessica is the BEST. Professional and knowledgeable. Very pleasant experience.
During inspection the mechanic found a problem with one of the filters. I was given the option to have the problem corrected now or not. The entire work was broken down for me on the bill. I would know how much for parts and for the service. I had the option to wait or to use a loaner car while work was done. The staff was friendly and very honest. I really appreciated the amazing costumer service. That's pretty rare these days.
Everyone was very helpful and Jessica was very knowledgeable and all around awesome.
Have always had a good experience. Billie is a pleasure to work with. Does an excellent job of keeping me informed.
Excellent staff in service department and very courteous
Another great experience, thank you! Cheryl, again, made everything super easy! And, unlike most dealerships, they were honest about my vehicle not even needing brakes or rotors, like we thought. Most other places would have just went ahead and replaced them to make money, so thanks again! Truly appreciate the honesty and friendliness of this place!
Pleasant, efficient and professional.
My wife and I could not have been happier with the purchase of our new Envision Avenir at Buick Lakeland. Our entire experience was fantastic and Jessica was the best. She took her time, thoroughly covered everyrhing we needed to know and patiently walked us through the entire process! Thank you to the whole Buick Lakeland team!
Since leasing our Encore from Lakeland Buick every time we have went there for our oil changes the people have always been very friendly.
Everyone was on there a game. Knew what they were doing said all right things. I recommend this place get car service.
Excellent service. The staf was knowledgeable, polite and cordial. I highly recommend this dealership.
Customer Representative was very courteous and professional.
This dealer goes above what I expect. Very friendly.
This dealer goes above what I expect. Very friendly.
Great Customer Service!
Great experience. From sales to signing, everyone was wonderful!
My experience was wonderful. Everyone was extremely helpful and made the car buying experience something to look forward to.
Great car buying experience!
My experience was wonderful. Everyone was extremely helpful and made the car buying experience something to look forward to.
Matt Sotomayor in sales and Troy Drummond the Finance Manager were an absolute blast to work with. I highly recommend working with them on your new or used car purchase!!
I absolutely hate buying new vehicles however this dealership made it very simple and easy, didn’t hound me for anything I wasn’t shopping for and it was an absolute pleasure to do business with them. When I’m ready for another I will go back in a heartbeat. Thank you Matt for a good experience it’s rare and far in-between at a dealership.
Very courteous service writer. I had no appointment as I was on the road and only took about 2 1/2 hours for the repair.
Efficient and very friendly. Had to have rear end replaced on my Enclave,and it was done in a very timely manner! Today I took my car in to get A/C repaired . I talked to Billy in office , she had it written up and got me a loaner in very rapid time! I’ve been a customer since 1998 and she is terrific !
The staff was friendly helpful. All my concerns were addressed and my car was washed and vacuumed as a courtesy.
Very professional staff that kept me updated throughout the process. Car was ready on time as promised.
Great customer service
Great mechanical work on my vehicle and customer service by Cheryl is awesome
We just want to send out a very special thank you to all the Super Cannon sales team who put a big smile on my wife’s face when we drove out with our new Buick, Thankyou Jessica Kent and Andrea in financing for all your special help in making our day, Good old fashioned service is still alive at Cannons in s Lakeland,
I took my 2016 Corvette in for service today. What a great place! They had me in and out in no time. The service team really respected me and my car my car, I highly recommend these guys! Update - 1/14/2022 I went back to them for minor service, and again the experience was perfect. Exactly what I am looking for when I need service. Keep it up guys and I'll be a customer for life! 💯
Darryl Jones and the team at Cannon Subaru were amazing. They help me navigate getting my dream car after an accident. They all went above and beyond for me!
Great dealership, and Ron LeStourgeon did a great job. He is a pleasure to work with, not a typical salesman no pressure or hassle, made buying a car very easy. I would definitely buy another car from Ron, truly if it wasn't for Ron I would have probably purchased my Outback elsewhere. Thanks again Ron, you did a great job.
Everyone I worked with at Cannon was friendly and helpful. I felt Ron went above his duties as a salesperson telling me I can call him with questions and set an appointment if I need anything. I was very happy with my buying experience. I feel Cannon worked with me on the price of the car and I paid a fair price especially in today's market.
So happy with Cannon Subaru and the service Adam and Troy provided. Friendly and efficient!! I was able to see and test drive the car almost immediately upon arriving on a Saturday morning and with the pre approval online I was on the road in my Crosstrek in under 3 hours! They both worked hard to get me a great deal that fit within my needs. I'll be back when my lease is up!
We have used Cannon Cadillac for years for service and have purchased two Cadillacs from them because we are now permanent Florida residents. Our sales person, Belinda Judd is wonderful to work with. She listens to what you are looking for and gets it done. The dealership is always clean and the service department is also clean and have great service people to deal with. Cannon Buick, Cadillac and Subaru is the place to get new or used vehicles and have confidence that they will be there for you for however long you own your vehicle. Thank you for being ...
Belinda is fficient, knowledgeable, helpful and pleasant to deal with.
Jessica was an excellent sales consultant and after the sale spent a lot of time showing me the operation of the vehicle. I would be happy deal with her again.
Cannon Cadillac/Buick/Subaru in Lakeland, Fl, is now my favorite auto dealership. I reside in South Fl & found the vehicle I wanted on line, at this dealership. My sales person Belinda Judd & “the team”, made the whole planning, presentation & purchase a dream to accomplish. Had a great presentation on available warranty’s & was happy to get picked up at Amtrak station, to make the purchase & head right back south. If you see something you like on their website, do give Belinda Judd a call.
Belinda Judd has been helping us buy, sell, and lease for 16 years. She's the reason we always go to Cannon Cadillac FIRST!
I traveled from out of state to Cannon Cadillac to trade in my 2018 Cadillac CT6 for a 2020 Cadillac CT6-V. The courtesy that was extended to me was awesome everyone in the dealership were so nice they treated me like family. The sales person who helped me was Derryl he was absolutely great! Derryl came in early so I could get on the road because I had a 7 hr drive. He took the time to show me everything about the CT6-V. I recommend Derryl and Cannon Cadillac if you want to be treated with respect and courtesy. A totally ...
A big thank you to Louis. Just bought a Outback and I am so impressed with it. What a ride. So many features on this model. Louis showed me a few models and was able to get me a good deal. He was patient and made the trade of my Impreza easy and pretty fast. Thank you Louis. I recommend you Highly 🙂
The best all around customer service at a dealership I've ever experienced,my sells person Matthew Sotomayor was upfront and honest from start of the sell until the very end. The financial director Troy Drummond worked a miracle on getting me more than I expected,payment and apr was perfect for my budget!!!He did more for me than any financial person ever at a car dealership... Honest and personable.
Amazing place to buy a car because this family-owned business cares about its employees, and it shows. Our sales person, Darryl Jones, was incredibly knowledgeable and flat-out fun to hang out with! Plus, he had the perfect car for us (when there is a shortage of cars) and we weren’t necessarily going to buy! Now that is a sales person! Plus, we were treated with dignity and respect by everyone at the dealership. I give Mr. Jones 10 gold stars.
THANK LOGAN .....FOR YOUR KINDNESS AND EFFICIENT ATTENTION, WHILE WE WERE BUYING OUR NEW ASCENT LIMITED 2021 ....YOUR PERSONALIZED CARE.. MAKE US FELT...IN A FAMILY GROUP...!!!! GOOD LUCK...ALL THE BEST ....GERMAN CORLETO.
Belinda made my purchase pleasant and painless. Selection and paperwork were done in a professional and efficient manner. This is my third Cannon purchase and, if I have to do another, this is where I'll come.
We were assisted with our purchase of a 2021 XT5 by Mr. Riccard La Costa. He was very knowledgeable of all lines handled by Cannon Cadillac and was very nice to work with. When we are i the market agree, we will definitely look for Mr. La Costa!
Thank you to Ricchard Lacosta for making the buying experience for me, as a first time buyer, very easy. He kept me well informed on the status of my vehicle, from in transit, to arrived and prepping the vehicle for delivery.
Logan was awesome, no pressure, he answered all of our questions. Great experience
As first time Subaru buyers, we really appreciated the time & patience it took Logan Brewer to go through all the safety features that eventually sold us on the Ascent. Everyone associated with our purchase were professional, courteous & had a great sense of humor, which we appreciated.
My experience at Cannon Buick was much more that I expected. They do not pressure you to buy a car and do everything they can to make you feel comfortable. Derryl Jones was my sales agent and he could not have been nicer or more helpful. Buying a car is stressful enough without having pressure put on you and I am confident that anyone who decides to buy a new car at Cannon Buick will be treated like one of the family. Ask for Derryl Jones and you will not be disappointed.