Customer Testimonials
They got me in the next day and took care of the problems I was having
Everyone is also friendly and polite. And very professional and in today’s world not found everywhere
I drove past two other well known Cadillac Dealerships to purchase our 2025 CT5. Even though the Credit Union I use had some slightly unorthodox requirements the Dealership had to deal with…my Salesman Randall, his Sales Manager Glen and Jessica in the Finance Department…never missed a beat! If you are looking for people to deal with who are professional, competent, flexible and committed to Customer Satisfaction…this is your dealership.
Michael Brimlow in Subaru Service was great and helped take care of all my concerns.
Great service, nice lounge to sit in with snacks but the cost is very high .
The excellent service department is 50% plus the reason why I will always buy Subaru. Tony was super helpful and friendly.
Multiple big repairs completed in record time. My vehicle went in sounding like an old beat up pick up truck and came out humming like a bird.
It was just VERY expensive to get my car serviced with Subaru yesterday. VERY expensive.
Although this dealership is across the county from me (30+ miles), it was the closest Subaru Dealership to me. We first went to look at vehicles in June 2024 and Darell was very supportive and gave us a lot of information. We test-drove the Forrester, Outback, and Ascent and crawled through the cars to determine the best fit for our family. Darell stayed in contact and we returned in late October 2024. Darell was busy with another customer but remembered my family and our preferences for vehicle. He handed us off to a peer, Idethe, who was also very knowledgeable and supportive.
Service is always outstanding. Todays advisor, Marcos Ortega, was great. Appreciated him working me in to replace my dead battery and then to go over items that needed to be addressed. I was able to identify the most important items to have completed and prepare for items to be addressed in the near future. Love this dealership from service to sales.
One of our keyfobs for the 2019 Buick Encore had been lost and I was able to come in without an appointment and get the part and service necessary to get me back on the road on my way home in just a little more than an hour. That was wonderful service! Billy, my service writer, was spectacular too. She's great to work with.
Very helpful in answering qt Gracious to offer loaner car and the discount coupon was helpful
Tony was great. He was friendly and very accommodating. We got our car serviced and washed in a timely manner. We were able to get a loaner car which was great for running errands. Thanks for the great service.
Great folks to do business with. They never made me feel pressured to make a decision. They simply laid out my options. They took the time to explain the vehicles and financing options. They were also very through in explaining what I was signing. Susan and Fred were great!
This is the best experience I have ever had at a dealership and shopping for a car. Eric went above and beyond to help me both with selling my car and finding the best deal that works for me. Jessica in finance also went the extra mile to help get me the best payment plan on my car and each of them stayed late past closing to do this. I could not have asked for a better experience. I drove to this dealership in Lakeland over an hour way from where I live because of how easy and nice they ...
This dealer has provided all service on my 2016 Buick Regal. Their service has always been superb.
Service manager was awesome in helping me out. And explaining in detail, my service and was able to reduce my cost for repairs.
Very good service will return when it is necessary no more issues with your service and you will se
Fantastic customer service! I highly recommend Lakeland Subaru!! The service staff accommodates and communicates next level! ⭐️⭐️⭐️⭐️⭐️
Very good customer service,My advisor Billie was excellent as always.. Would recommend to anybody.
Great service and friendly customer service . Mike takes great care of my car and cares .
Friendly, knowledgeable, and professional! Made every step of the buying process a pleasant and enjoyable experience.
I’m very pleased with the service department at this dealership. Appointments are easy to make. And my vehicle is always ready when promised.
I have brought my car in multiple times and don't get a car wash. When I picked it up the last time, I made mention of it, their answer was, well do you want us to wash it now?... My reply was NO! you've had the car all day for a simple oil change.. ***I still am upset about the unresolved ceramic coating that has left my car damaged with swill marks on it, that the body shop states they didn't do, but they weren't there when I brought the car in to get the ceramic ...
We were experiencing a problem with our Subaru that could not be reproduced at our first service call. However, as soon as the warning lights appeared again, I returned to the dealership immediately so that someone could see the problem. Wendy greeted me and followed me to the car so I could show her what warning lights were going on and off. She instructed someone not to turn off car until the lead mechanic could see the problem himself, Wendy arranged for me to have a loaner car for the day. Wendy was very helpful and got me off to ...
Awesome dealership. Andrew was such a great salesman,no pressure,just a all right pleasant person,and Jessica in finance was a outstanding. I can truly say,this team was the best.
They gave me a bonus in the day and it was a good thing because they had computer problems and weren't able to get my car ready until about 5:30 but everything was fine
Marcos S did a fantastic job explaining everything and getting me in and out in a timely fashion. Excellent customer service!
I had an excellent experience purchasing my Subaru thanks to Howard and Jessica Kent. Howard was knowledgeable, competent, and always communicated within a reasonable time frame. He worked diligently with my budget, making the process smooth and stress-free. Jessica, the finance manager, also played a crucial role in making this a pleasant experience. She answered all of my questions and alleviated my anxiety about making such a big purchase. I highly recommend both of them for their professionalism and dedication to customer satisfaction!
They had low pressure sales. The service department is very helpful especially my service provider Michael.
Shouldn’t have a minimum word requirement! I should be able to say what I want!
Was getting it serviced and also needed an estimate for glass replacement, thinking I would have to come back at a later date for the body work. Fortunately, they already had the part and were able to take care of the repair as well. Staff is always honest and helpful!
Not quite the family owned business it was, but hopefully it will be soon. The staff was friendly and helpful.
Fixed my 1998 vehicle front suspension that is in a 175k vehicle that has. Served me well
Service was done on the car and they were most courteous and informative about what needed to be done.
This was my first time there,everything was done very professional. My appointment time was great, they service my vehicle in a timely manner. The service personnel was very courteous, explained everything pertaining to my visit. Will visit again.
Fast and friendly service. Thorough and knowledgeable advisor that goes the extra mile to ensure a great customer experience.
They took me as a walk-in and had my tire replaced and car washed in less than 30 mins. Couldn't be happier.
What a great place to do business with. From the first phone call with Elmer (GM) to Jake the sales rep to Jessica in Financing, it was a wonderful experience. I would highly recommend them to everyone. Looking forward to dealing with Lakeland Buick (SBC - Subaru, Buick, Cadillac) for years to come.
Andrew and staff were great
I bought my Buick from Buick Lakeland Dealer. The service that I received after sale was excellent
Wonderful staff, very accommodating, courteous, and informative. Second time going to this facility and they absolutely demystified my stigma about going to dealerships from troubles.
It was the best thing I ever done They informed me of the situation and how much it was going to cost and even what I could do to help me to get it covered so I was very happy with my service thank you
👍👍
Absolutely Fantastic Keith @ Jessica Were Great I Highly Recommend SBC To All My Friend S@ Neighbors
Excellent service looking forward to going back for my next car. Mathew your awesome!..
Thank you Wendy! The experience was great! Staff was very informative knowledgeable and kind.
I had a great experience with everyone I met at the dealership. There is no pressure or intimidation.
Matthew Super awesome and patient,kind and make sure his client please with the business and your car . And Jessica is amazing making you document prefect and correct both of them amazing 🤩
Matt was amazing this is our second car from him
Andrew and Elmer did a great job with sale of our new Buick. Steve was very helpful with paperwork
Courteous staff and reliable service.
What a fantastic experience dealing with the entire Staff at SBC lakeland !! The service department was the key factor when we decided to upgrade our older Buick !! The sales department was so accommodating when deciding on the next vehicle for us. Our Sales Consultant Matthew S was perfect when it came to our needs for this important decision. We highly recommend Matthew and his entire team. You wont be disappointed in doing so !! Thank you to the entire team at SBC lakeland !!
What a great experience with the entire Buick sales team! One team member in particular Matthew S was outstanding , from the initial meeting right up to the delivery of our new Buick Envista. We highly recommend Matthew if you are in need of your next vehicle
First time at the dealership and had a great experience from start to finish very accommodating and friendly. Great waiting area with complimentary water and snacks.
First time customer here. My experience began when I needed to change my car battery due to it failing me. I was able to quickly make an appointment for the next day without any hassle. Upon arriving I was greeted by Wendy at the service desk and we quickly discussed what needed to be done. After leaving my vehicle for a few hours and getting serviced I was able to receive it that same day but was faced with another issue which was CHECK Engine light came on. I called Wendy back and she instructed me to come back and ...
Thank you Buick Lakeland for quickly taking care of my warranty work and providing a loaner during the repairs! Very friendly and efficient staff 🙂
Matt was a pleasure to work with. Mr Steve is the man! The dream team
Derryl Jones and Joel (detailing crew) thank you for such an amazing experience and deals! Thank you for making this process fun and exciting. 10 out of 10, this team really helped us find what we wanted and buy it with ease, worked with us about pricing then out the door with a car.... Thanks, lakeland....we drove an hour to yall so worth it!!! 💗
Victor thank you for ever you did for us
Got a great deal on my trade good people to work with thanks Jon Andrews
Thank you for checking out the car.
Everyone was so sweet and my sales person Howard Marfell put together amazing deal for me!!! They have earned a life customer 💗💗
Excellent experience from start to finish. Andrew Rodriguez was extremely professional and helpful. He took a lot of time to help us familiarize with our new vehicle. Jessica in finance was delightful. This team makes car buying easy!
Great service
Friendly professional people to deal with
It’s the whole experience from cheryll my Buick service advisor to the mechanic fixing the problem, great team experience at Cannon Buick. Thank You!!
Victor was Amazing Excellent service everything well explained.
Quick oil change and even had a loaner. Got my shopping done at Publix and that's important to me. Car was washed too. Very happy experience
Very helpful and made the process quick and easy. Great place with great employees.
Great customer service! Took my Buick in for oil change. While they were checking the air filter, the snorkel broke. They needed a day to get the part in and gave me a loaner car on the spot!
Service Dept did a great job getting my vehicle in and quickly serviced. Appreciate the attention you gave to my vehicle.
Matt was amazing!
Friendly, comfortable atmosphere. No high pressure sales. Knowledgeable. Carefully explained all options. Made car buying experience very easy.
Was thankful for the awesome service received at Buick Lakeland! Cheryl in the service department was thorough, gave me the exact cost before having car repairs, and work promptly completed! Along with a free loaner car while they did the repairs! Thank you Buick of Lakeland! Down the road, I may trade in my vehicle with them!
I just have problem with wait times, Two hours for oil change and tire .rotation, Service dept, is friendly and Courteous.
Staff was all very helpful and the wait time was not crazy. Will for sure be back
Mat exceeded my expectations. Answered all my questions throughout the process and made my car buying experience one to remember. Highly reccomend this dealership!
Great service, very friendly. Quick service
I am very happy that they are able to furnish me a loan vehicle while my car is being serviced. My mother live with me and sometimes I need to take her to one of her Doctor appointments are run errands with her, since she does not drive now.
You have a great team. Everybody worked really well and excellent work. I appreciate everything that they do.
Billie in the service department is very helpful. She worked with our warranty through Ally to get our computer screen in our car replaced with factory parts without us having to pay the difference ourselves. Ally wanted to only pay for aftermarket parts.
Customer service and service department are top notch at this dealership. Wouldn't consider taking my vehicle anywhere else.
Buick Lakeland was a great experience in buying a car. There was no pressure from the sales team. They were patient with me as they explained all of the great technology that this Buick Envision had to offer. ( there was alot ) They were also very organized in all of the paper work that comes with buying a car. It was actually very quick compared to other dealerships that I have dealt with. All in all I highly recommend them!