WELCOME TO BUICK LAKELAND

Do not trust the sales process at Subaru Buick Cadillac Lakeland. My wife and I walked into this dealership (June 2026) completely prepared to sign the paperwork and purchase a 2026 Buick Enclave Avenir. We had done our due diligence, researched the market, and were ready to make a deal. When the sales representative brought the out-the-door pricing sheet to the desk, I naturally pulled out my phone to take a picture of the paperwork for my personal records. I just wanted to track the math and make sure there were no hidden fees. Instead of acting like a professional closing a high-end deal, the sales rep became extremely hostile and defensive. He explicitly told me I wasn't allowed to photograph the quote and actually accused me of creating "different profiles" online. Like any smart consumer, I used different tools to do my research—Carfax, CarGurus, TrueCar, etc. How those third-party sites work on the backend isn't my problem; I'm just a consumer trying to purchase a vehicle. But he treated me like I was doing something illegal just for shopping around. I'm an engineer. In my profession, doing comprehensive research and verifying math is called basic due diligence. To have a dealership employee look a ready-to-buy customer in the eye and treat them with such disrespect simply because they are educated and want to document the numbers is absolutely absurd and completely unacceptable. If a dealership gets this defensive over a customer taking a picture of an out-the-door quote, it tells you everything you need to know about how they do business. We immediately got up and walked out. If they treat customers this terribly in the sales department, I can only imagine how bad the service department must be. I even sent an email directly to the General Manager regarding this situation, and I have received absolutely no reply. They really don't care about the customer at all. Bottom line: If you are an educated customer who expects respect and transparency—and doesn't want to be made to feel like a criminal—go somewhere else. But sure, if you want to get ripped off, go ahead and buy a vehicle here. Don't ask any questions, skip your due diligence, and blindly sign whatever price they put in front of you. Avoid this place at all costs.

A real class act everybody was very, very nice. My car was fixed with no problems to me and they gave me a very nice loaner.

Had a great experience at Lakeland Buick purchasing a car for my mother. Andrew did a great job walking us through the process and showing us around the vehicle. Would recommend Lakeland Buick

Tell the best dealership I've ever gone to you have a very good staff there

The service team was outstanding! My service consultant, Dave Bushnell, was incredibly helpful—he answered every question thoroughly and made both drop-off and pickup completely seamless. The service department is the only reason I keep buying cars from this dealership. Highly recommend!

They were very accommodating during this very busy holiday week. I really appreciate all Billie did.

I had an issue with the service dept. Dropped my car off at 9:00 AM for routine maintenance, didn't get the car back until almost 2:00 PM. Evidently if you request a loaner car you are moved to the back of the line while all of the "waiters" are taken care of first. Had I been informed of this I would have waited instead of wasting my whole day getting service on my car which only has a little over 8,000 miles.

3 hours for an oil change & service seemed a little excessive, but I always feel good about the service to my car they provide.

I had the most AMAZING experience with Luis and Jessica! From start to finish i felt important and treated as if I were family. Every question I could have had was answered before I could even think them lol. I just want to say WOW! I've always dreaded the car buying experience and Luis couldn't have been more helpful and patient. Thank you!

My experience with this dealership has always been excellent. From buying a vehicle to getting service, they are top-notch. Recently, I brought my older Buick in because it was acting up. Unfortunately, they couldn't find a problem, but I appreciated their honesty. They have never taken advantage of me or tried to sell me anything I didn't need.

Everyone was very processional, did great work and friendly. Still loving my Buick. Keep up the great work.

I purchased a new Envista Avenir. The sales person Victor was excellent. Everyone very respectful and professional. The entire purchase experience was excellent from sales to finance.

Service was great and took as long as I expected! Everyone was kind in answering my questions and explaining things. Checking in was easy and they set me up to use a loaner vehicle while my car was getting serviced. Drop off was also easy and took no time to get everything completed.

Billie’s kindness and support make every visit easy, and the team’s top-notch workmanship always gives me complete confidence in the care of my car.

Great job by everyone, Keith, Mathew and Jessica. All did fantastic. I will purchase from this dealer again.